To go to Support:
Click--> Setting, and Click--> Support.
Click--> Setting, Click--> Support and Click--> Help desks
You will be able to see the help desks created, detailing Title, Email and Close tickets afterwards. From there you can edit or delete them.
Click--> Setting, Click--> Support and Click--> New help desks.
To create a New help desk:
Support help desk: Add Title, Email, Signature, Close after (hours) and indicate if it can be reopened or not. Finally, click on Create.
You can also Assigned Admin Users or perform POP3 Importing Configuration (Only required if using POP3 import method)
Click--> Setting, Click--> Support and Click--> Setting.
In the Auto respond setting you can enable auto respond, enable delay message delay message (selected canned response message will be added to default reply message) and the wait time (how many hours user needs to wait until consequent ticket submission). Finally click on Update.